OUKITEL Returns & Exchanges Policy

We offer a 30-day money-back guarantee for any reason, ensuring your OUKITEL rugged devices and power solutions meet your expectations. Items must be returned in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, chargers, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.